Shelter Operations Specialist

2 days ago


Tacoma, Washington, United States Low Income Housing Institute Full time
About the Role

As a Shelter Organizer with the Low Income Housing Institute, you will play a vital role in maintaining a safe and clean environment for our program participants. This position requires strong problem-solving and conflict resolution skills, as well as excellent communication skills to work effectively with individuals from diverse backgrounds.

Responsibilities:

  • Foster a safe, clean, and peaceful environment in the shelter.
  • Assist clients/participants in completing move-in and move-out paperwork, monitor individuals entering and exiting the shelter, and maintain logs and complete incident reports.
  • Provide outreach and information to neighborhood residents, handle donations, and maintain a positive relationship with the community.
  • Provide on-site presence in the shelter, assist program participants, enforce rules and guest policy, and monitor activities, safety, security, and cleanliness.
  • Perform light-maintenance and janitorial tasks in common areas, entry, kitchen, community space, bathrooms, grounds, and the perimeter of the shelter.
  • Assist in setting up shelter meetings and assign daily and weekly duties to be performed by program participants.
  • Prepare vacant units, including light maintenance, cleaning, and coordinating with vendors in a timely manner.
  • Maintain inventory of basic supplies and order supplies as needed.
  • Respond to program participants' concerns and questions, and provide information and feedback to the Case Manager and Shelter Operations Manager on ongoing operations and the welfare of program participants.
  • Be prepared to respond to emergencies, perform grounds checks, and call 911 in case of emergencies such as fire or injuries.

Requirements:

  • Proven ability to work with minimal supervision.
  • One year of maintenance, customer service, and/or management experience.
  • Demonstrated ability to work with people with sensitivity to cultural, racial, gender, mental health, and class issues, and a demonstrated commitment to low-income housing and ending homelessness.
  • Experience working with low-income people.
  • Excellent problem-solving and conflict resolution skills.
  • Excellent communication skills.
  • Ability to pass a criminal background check and drug screening test.

About Us:

The Low Income Housing Institute is a 30-year-old organization dedicated to owning and managing low-income housing, developing innovative solutions to homelessness, advocating for housing justice, providing supportive services, and operating hygiene services for homeless people. We prioritize anti-displacement, equitable development, and racial justice, and our staff is collaborative, dynamic, and dedicated to ending homelessness and creating supportive communities for people to thrive.


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