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Terminal Operations Specialist

4 weeks ago

Tacoma, Washington, United States TOTE Maritime Alaska LLC Full time
Job Title: Terminal Specialist

At TOTE Maritime Alaska LLC, we are seeking a highly skilled and detail-oriented Terminal Specialist to join our team at our Tacoma Terminal office.

Job Summary:

The Terminal Specialist will be responsible for providing exceptional customer service, managing bookings, and coordinating logistics to ensure seamless operations at our terminal.

Key Responsibilities:
  • Provide top-notch customer service to internal and external customers, including phone, email, and face-to-face interactions.
  • Create and update bookings, ensuring accuracy and efficiency.
  • Arrange deliveries and pickups, schedule driver appointments, and assign customer bookings to designated vessels.
  • Answer customer inquiries regarding vessel sailing schedules and operational requirements.
  • Inform customers of applicable policies and regulations related to shipments.
  • Reconcile yard inventory, resolve customer and vendor issues, and communicate effectively with internal and external stakeholders.
  • Monitor and correct Web and EDI bookings, process customer payments, and run and audit computer reports.
  • Daily communication with other departments and provide support throughout the department.
  • Perform accurate and efficient data entry/keyboarding and effectively perform additional duties as assigned.
Requirements:
  • Associate's degree preferred.
  • One to two years of customer service or billing experience, preferably in transportation.
  • Excellent customer service skills, verbal and written communication skills, and good math skills.
  • Good organizational skills, ability to multi-task and prioritize, and ability to work with minimal supervision.
  • Ability to work flexible hours, including evenings and weekends, as required.
  • Computer literate, with proficiency in Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel) and E-service center & E-commerce web-based applications.
Why TOTE Maritime Alaska LLC?

We are a leading provider of safe and reliable service to Alaska, committed to delivering outstanding service to our customers and the communities we serve.

Our purpose is to be reliable, resourceful, and adaptable in all that we do, and we are built by great people who embody our company's values and vision.

Explore the possibilities with TOTE Maritime Alaska LLC and join our team as a Terminal Specialist.

The salary range is $38,300 – $67,100, with an anticipated hiring range of $42,000 - $50,000, based on education, work experience, work location, and specific job duties.

As a full-time employee, you will receive a comprehensive benefits package, including health, dental, vision, life insurance, short-term disability, long-term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave.

Full-time employees will receive a minimum of 10 days' vacation, 10 days sick, 10 days paid holidays, and one floating holiday every 12 months.

We are an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor, committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans.

We are a drug-free employer and a participant of the E-Verify Employment Verification Program.