Patient Services Representative

3 days ago


Peoria, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at Carle Health. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient experiences and ensuring seamless communication between patients, families, and healthcare professionals.

Key Responsibilities
  • Customer Service: Provide warm welcomes, listen with empathy, and communicate effectively with patients and families.
  • Communication: Collaborate with healthcare teams, provide updates, and answer phone calls in a clear, courteous, and professional manner.
  • Administrative Support: Enter demographic and insurance information, assist with billing accuracy, and reconcile daily receivable activity.
  • Environmental Support: Maintain a clean and welcoming environment, and interact with patients, families, and team members in a positive and supportive manner.
Requirements
  • Skills and Knowledge: Strong customer service skills, effective communication, and ability to work independently.
  • Education and Experience: High school diploma or equivalent, and previous experience in a healthcare setting.
  • Certifications and Licenses: Basic computer skills, Microsoft Office, and ability to maintain confidentiality and handle sensitive information.
What We Offer

At Carle Health, we value our employees and offer a competitive compensation package, opportunities for growth and development, and a supportive work environment.



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