Patient Services Representative

1 day ago


Peoria, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at Carle Health. As a key member of our healthcare team, you will play a vital role in providing exceptional patient care and ensuring a positive experience for our patients and families.

Key Responsibilities
  • Provide exceptional customer service to patients, families, and visitors, responding to their needs and concerns in a timely and professional manner.
  • Collaborate with healthcare team members to ensure seamless communication and coordination of patient care.
  • Manage patient appointments, including scheduling, rescheduling, and canceling appointments as needed.
  • Process patient payments and reconcile daily receivable activity to ensure accurate financial records.
  • Maintain a clean and welcoming environment, adhering to CLIA, OSHA, and Safety and Risk Management guidelines.
  • Stay up-to-date on company policies and procedures, as well as industry regulations and best practices.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work independently and as part of a team, with a strong focus on customer service and patient satisfaction.
  • Basic computer skills and proficiency in Microsoft Office.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

Carle Health is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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