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Patient Services Representative
2 months ago
We are seeking a highly skilled Patient Services Representative to join our Cardiology team at Carle Health. As a key member of our healthcare team, you will play a vital role in delivering exceptional patient experiences and ensuring seamless communication between patients, families, and healthcare professionals.
Key Responsibilities- Provide exceptional customer service, responding to patient inquiries and concerns in a timely and professional manner.
- Collaborate with healthcare teams to ensure accurate and timely communication of patient information.
- Manage patient appointments, including scheduling, rescheduling, and cancellations.
- Process patient demographic and insurance information, ensuring accuracy and compliance with regulatory requirements.
- Collect payments and reconcile daily receivable activity.
- Perform administrative tasks, including data entry and record-keeping.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Basic computer skills, including proficiency in Microsoft Office and electronic health record systems.
- Ability to maintain confidentiality and handle sensitive patient information.
Carle Health offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
