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Quality Assurance Coordinator
2 months ago
Lutheran Services Florida (LSF) is dedicated to creating a safe environment for children, strengthening families, and fostering vibrant communities. We are seeking a skilled Quality Assurance Coordinator to contribute positively to the lives of those we serve.
Role & Responsibilities:
As a pivotal figure in our quality assurance initiatives, the Quality Assurance Coordinator will take charge of the ongoing quality enhancement processes within the organization. This role requires analytical thinking and a meticulous approach to ensure that our services consistently meet exceptional standards.
The Coordinator's ability to mentor and influence team members will be essential as they play a vital role in accreditation processes, lead interdisciplinary teams, and make informed, data-driven decisions.
Collaboration with program management, quality assurance teams, and on-site staff will be key in executing performance improvement strategies and corrective action plans.
The Quality Assurance Coordinator will assist in the implementation of the program's Performance and Quality Improvement Plan (PQI), aligning with LSF's Continuous Quality Improvement (CQI) framework. This includes reviewing specific policies and procedures, managing contract and grant outcomes, evaluating client results, and assessing program delivery effectiveness while ensuring compliance with safety protocols required by funding agencies.
Key Duties:
- Support the Regional Director and program leaders in organizing and maintaining complex documentation, including confidential client records and statistical data.
- Revise necessary forms as requested.
- Act as a subject matter expert during reviews and analyses, providing resources to team members and leadership.
- Lead and engage in agency-wide continuous quality improvement (CQI) and Performance Quality Improvement (PQI) initiatives through active participation in workgroups and committees.
- Oversee accreditation maintenance and reaccreditation activities in collaboration with the Quality Assurance Department.
- Liaise with external monitoring organizations to evaluate and report on monitoring outcomes.
- Ensure accuracy in monthly billing for designated programs and review submissions prior to forwarding to relevant departments.
- Maintain demographic data from monthly reports.
- Collaborate in a team environment, providing assistance with client intakes, discharges, and data entry as needed.
- Monitor compliance with contract and performance metrics, as well as staff training requirements.
- Lead corrective action planning and performance improvement efforts.
- Assist in training direct care staff and managers to meet contract and regulatory standards, including on-the-job training and maintenance of client files.
- Conduct weekly monitoring of residential programs for safety, documentation, and compliance with contract obligations.
- Ensure adherence to all funding requirements and Quality Assurance Standards.
- Plan and facilitate quarterly peer record reviews, compiling reports for leadership in coordination with the Quality Assurance Department.
- Participate in monthly quality improvement meetings and keep management informed as necessary.
- Maintain Peer Reviewer status in accordance with statewide contract requirements.
- Identify, investigate, and report all critical incidents related to the program, ensuring compliance with funder and state requirements.
Physical Requirements:
Candidates must demonstrate high energy levels, adaptability to irregular hours, flexibility for on-call duties, and the ability to travel as needed across various programs.
Qualifications:
- A Bachelor’s degree is required; a Master’s degree in human services is preferred.
- A minimum of 3-5 years of relevant experience, including 2-3 years in Quality Management, is essential.
- Experience with accreditation processes is mandatory for this position.
Skills:
- Strong leadership and administrative capabilities are necessary.
- Ability to develop and monitor contracts effectively.
- Excellent teamwork and communication skills are required.
- Proficiency in Microsoft Office is essential.
Why Choose LSF?
LSF operates 60 programs throughout Florida, serving diverse populations in need. Our mission-driven staff become integral members of the LSF community, transforming lives while exploring growth opportunities within the organization.
Benefits:
- Comprehensive medical, dental, and vision coverage.
- 24/7 access to doctors through Teladoc.
- Employee Assistance Program (EAP).
- Employer-paid life insurance (1X salary).
- 13 paid holidays plus 1 floating holiday.
- Generous PTO policy starting at 16 working days per year.
- 403(b) retirement plan with a 3% discretionary employer match or 3% student loan repayment reimbursement.
- Tuition reimbursement.
Lutheran Services Florida is committed to diversity, equity, and inclusion in all business practices and is proud to be an equal opportunity employer.
