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Abeka Quality Assurance Specialist

1 month ago

Pensacola, Florida, United States Pensacola Christian College Full time
Job Summary

We are seeking a highly skilled Quality Assurance Analyst to join our team at Pensacola Christian College. The successful candidate will be responsible for monitoring inbound and outbound interactions, analyzing results, and providing feedback to improve performance.

Key Responsibilities
  • Monitor and analyze interactions to ensure agents are following Abeka guidelines
  • Measure agent quality performance and identify areas for improvement
  • Provide feedback and coaching to agents to improve performance
  • Evaluate and improve processes to increase efficiency and customer satisfaction
Requirements
  • College degree or equivalent experience
  • 1+ years of experience in customer service, customer service management, or management
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
Preferred Qualifications
  • Experience with quality assurance software and tools
  • Knowledge of Abeka products, policies, and procedures
  • Ability to work independently and as part of a team

Pensacola Christian College is an equal opportunity employer and welcomes applications from qualified candidates. We reserve the right to fill this role at a higher/lower grade level based on ministry needs. An assessment may be required to be considered for this position.