Chief Customer Experience Officer

2 days ago


Fontana, California, United States Genesys Full time

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating exceptional customer experiences. Through Genesys Cloud, a cutting-edge AI-powered platform, companies can deliver personalized interactions at scale, driving customer satisfaction, workforce engagement, and operational efficiency.

About the Role

This senior account executive position plays a crucial role in accelerating business growth by fostering strong relationships with clients and delivering tailored solutions that meet their needs.

Key Responsibilities
  • Foster long-term partnerships with key accounts, identifying opportunities for growth and developing strategies to drive revenue expansion.
  • Collaborate with cross-functional teams to design and implement customized solutions that address client pain points and drive business results.
  • Develop and execute sales plans to achieve revenue targets, leveraging industry insights and market trends to stay ahead of the competition.
Benefits
  • A competitive salary range of $94,800 - $186,000 per year, commensurate with experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance, flexible work schedules, and professional development opportunities.
  • A dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning.
About Genesys

Genesys is a global leader in customer experience orchestration, empowering over 8,000 organizations across more than 100 countries to create meaningful connections with their customers and employees.

We are committed to helping businesses succeed in an increasingly complex and rapidly changing world, where the ability to deliver exceptional customer experiences is critical to driving growth, loyalty, and long-term success.



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