Automotive Retail Operations Manager

3 weeks ago


Eastlake Ohio, United States Tire Choice Auto Service Centers Full time
Job Overview


The Automotive Retail Operations Manager leads daily activities across all roles within the center, including Service Technicians, Customer Care Representatives, and Assistant Managers.

Reporting directly to the District Manager, this role is pivotal in providing daily guidance to the center and its staff, focusing on recruitment, coaching, and the professional development of team members.

This position aligns with Tire Choice's mission to be a premier destination for automotive services and tire solutions, recognized by customers as the go-to provider in their communities for high-quality service and products.


Compensation: The salary for this role ranges from $55,000 to $78,000, commensurate with experience and potential performance incentives.



Key Responsibilities:
  • Develop sales and technical staff to ensure a consistently exceptional customer experience.
  • Achieve sales targets by aiding in the creation and execution of strategic sales plans, leveraging comprehensive knowledge of services, products, and the automotive sector.
  • Introduce tire and service offerings to customers to enhance sales, satisfaction, and loyalty.
  • Support team members in fostering a productive sales atmosphere through training on operational procedures and customer service excellence.
  • Provide leadership and support to technicians, assisting with services and repairs as necessary.
  • Oversee staffing needs by managing recruitment, hiring, training, scheduling, performance evaluations, and the development of team members.
  • Ensure effective expense management by overseeing payroll, communication costs, maintenance, supplies, utilities, and other controllable expenditures.
  • Manage inventory processes, including the handling of tires and parts, as well as the stocking of inventory.
  • Conduct audits of customer service inspections performed by team members.
  • Maintain the center's cleanliness and operational readiness to meet Tire Choice standards.
  • Schedule customer appointments and allocate tasks to team members based on their skill sets for timely service completion.
  • Drive Tire Choice's sales objectives by accurately informing customers about tire and service products and promotional offers.
  • Address all customer inquiries related to sales, service, complaints, and adjustments.
  • Build strong customer relationships to enhance satisfaction, loyalty, and retention.
  • Assist team members in communicating repair and service requirements to customers.
  • Adhere to company policies and procedures, as well as governmental regulations, including environmental codes and safety standards.
  • Maintain technical expertise and capabilities by completing all required training modules in a timely manner.
  • Operate and maintain all equipment safely, following Tire Choice and manufacturer guidelines.
  • Perform additional duties as assigned.


  • Dayton, Ohio, United States Martin Automotive Group Full time

    Position Overview:We are looking for an experienced Automotive Service Operations Manager to oversee our service department at Martin Automotive Group. This role is crucial for ensuring the efficiency and effectiveness of our service operations.Key Responsibilities:1. Set departmental goals and develop strategic plans to achieve them.2. Manage and allocate...


  • Eastlake, United States Tire Choice Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.  Headquartered in our...


  • Columbus, Ohio, United States Team Car Care dba Jiffy Lube Full time

    Job SummaryWe are seeking a highly motivated and experienced Assistant General Manager to join our team at Team Car Care dba Jiffy Lube. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer experiences, and leading a high-performing team.Key ResponsibilitiesWork closely with the General...


  • Eastlake, Ohio, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Assistant Manager to oversee our retail operations. This role is essential in ensuring the smooth functioning of our store and delivering exceptional customer service.Key ResponsibilitiesAssist in managing daily store activities and operations.Support the Store Manager in achieving sales targets and maintaining...


  • Cleveland Heights, Ohio, United States Martin Automotive Group Full time

    Join Our Team as an Automotive Sales SpecialistMartin Automotive Group is on the lookout for a skilled Automotive Sales Specialist to enhance our sales team. We are expanding our workforce to accommodate our growing dealership operations.As a member of our team, you will collaborate with a group of dedicated professionals who are committed to achieving...

  • Retail Store Manager

    3 weeks ago


    Eastlake, Ohio, United States Savers Value Village Full time

    About Savers / Value VillageSavers / Value Village is a leading international thrift retailer with a mission to champion reuse and inspire a future where secondhand is second nature.We operate over 300 stores across the United States, Canada, and Australia, offering a wide range of gently-used, one-of-a-kind items to our customers.Job SummaryWe are seeking a...

  • Retail Store Manager

    3 weeks ago


    Eastlake, Ohio, United States Savers Value Village Full time

    Job DescriptionJob Title: Retail SupervisorAbout Us:Savers, a leading international thrift retailer, is dedicated to championing reuse and inspiring a future where second-hand is second nature. Our mission is to provide high-quality, gently-used items to our customers while supporting local nonprofit organizations through our community-based programs and...


  • Eastlake, Ohio, United States Circle K Stores, Inc. Full time

    Job Summary: We are seeking a highly motivated and experienced Assistant Manager to join our team at Circle K Stores, Inc. as a Store Assistant Manager. As a key member of our retail team, you will be responsible for providing exceptional customer service, managing store operations, and driving sales growth.Key Responsibilities:Manage store operations,...

  • Retail Manager

    2 months ago


    Eastlake, United States Savers Value Village Full time

    Job DescriptionJob DescriptionJob Title: Retail ManagerMust have management experience to be considered.Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second...


  • Huber Heights, Ohio, United States Martin Automotive Group Full time

    Martin Automotive Group is on the lookout for a skilled Automotive Sales Representative to join our dynamic team. We are expanding our workforce to enhance our sales capabilities.As a member of our team, you will collaborate with a group of dedicated professionals who share a commitment to excellence. Our work environment fosters teamwork and encourages...


  • Centerville, Ohio, United States Martin Automotive Group Full time

    About the RoleMartin Automotive Group is seeking a highly motivated and results-driven Automotive Sales Consultant to join our Subaru of Dayton dealership team. As a key member of our sales team, you will play a crucial role in driving sales growth and delivering exceptional customer experiences.Key ResponsibilitiesHandle all incoming internet leads and...


  • Centerville, Ohio, United States Martin Automotive Group Full time

    Martin Automotive Group is seeking a Financial Operations Manager for our Dayton Chrysler Dodge Jeep Ram location. The Financial Operations Manager is responsible for providing comprehensive sales and expense analyses across all departments. This role ensures an accurate representation of the financial status of the facility, develops essential controls for...


  • Cleveland Heights, Ohio, United States Martin Automotive Group Full time

    Unlock Your Sales Potential with Martin Automotive GroupWe are seeking a highly motivated and experienced Sales Consultant to join our team at Martin Automotive Group. As a Sales Consultant, you will play a crucial role in driving sales growth and delivering exceptional customer experiences.Key Responsibilities:Handle all incoming internet leads and phone...


  • Dayton, Ohio, United States Martin Automotive Group Full time

    Martin Automotive Group is seeking an experienced Automotive Service Technician to enhance our operations at the Dayton Chrysler Dodge Jeep Ram dealership. Be part of a dedicated team focused on excellence.Compensation:Up to $50.00 flat rate plus Performance Bonus, Presidents Club eligibility, and a $5,000 sign-on bonus.Key Responsibilities:- Execute tasks...


  • Beavercreek, Ohio, United States Martin Automotive Group Full time

    About the RoleMartin Automotive Group is seeking a highly motivated and results-driven Sales Consultant to join our Kia of Beavercreek dealership team. As a Sales Consultant, you will play a critical role in driving sales growth and delivering exceptional customer experiences.Key ResponsibilitiesHandle all incoming internet leads and phone inquiries to set...


  • Beavercreek, Ohio, United States Martin Automotive Group Full time

    About the RoleMartin Automotive Group is seeking a highly motivated and results-driven Sales Consultant to join our Kia of Beavercreek dealership team. As a Sales Consultant, you will play a critical role in driving sales growth and delivering exceptional customer experiences.Key ResponsibilitiesHandle all incoming internet leads and phone inquiries to set...


  • Fairfield, Ohio, United States Performance Automotive Network Full time

    Overview:We are in search of qualified individuals for the position of Automotive Repair Specialist. Your skills are essential, as a minimum of three years of experience in a flat-rate capacity as an Automotive Repair Specialist is necessary. Compensation is competitive and commensurate with your experience. Our work schedule consists of four 10-hour days,...


  • Dayton, Ohio, United States Martin Automotive Group Full time

    Martin Automotive Group is seeking a skilled Automotive Technician to be part of our team at our Dayton Chrysler Dodge Jeep Ram dealership. We offer a competitive compensation package, including up to $50.00 flat rate + Performance Bonus + Presidents Club + $5,000 sign-on bonus. Responsibilities include: * Performing work specified on the repair order with...

  • Operations Manager

    3 weeks ago


    Chillicothe, Ohio, United States Ulta Beauty, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Operations Manager to join our team at Ulta Beauty, Inc. As an Operations Manager, you will be responsible for leading our retail operations and driving business growth through exceptional leadership, strategic planning, and execution.Key ResponsibilitiesPerformance Management: Develop and...


  • Eastlake, Ohio, United States Circle K Stores, Inc. Full time

    Job Summary:We are seeking an experienced and motivated Assistant Manager to join our team at Circle K Stores, Inc. As an Assistant Manager, you will play a key role in supporting the Store Manager in achieving sales goals, maintaining store appearance, and ensuring excellent customer service.Key Responsibilities:Assist the Store Manager in overseeing daily...