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Customer Service Lead

2 months ago

Gainesville, Florida, United States Info Tech Full time
Customer Service Lead

Infotech is seeking a seasoned professional to lead our Customer Success team. As a Customer Service Lead, you will be responsible for providing strategic leadership to a team of customer success specialists, ensuring seamless customer experiences for our bidding products.

About the Role

We are looking for a customer-centric leader who can drive results through others. You will be responsible for:

  • Providing leadership to a team of customer success specialists
  • Utilizing metrics and understanding of business and product strategy to iterate on program approach, tools, and processes
  • Determining technical success policies, standards, and guidelines
  • Leading the selection, configuration, and implementation of technology and tools that support ITI Products technical success needs
  • Ensuring that all customer inquiries received by the technical success team are resolved in a timely and people-centric manner

Requirements

To be successful in this role, you will need:

  • Bachelor's Degree in a related field and 4 years of relevant experience, or Master's Degree in a related field and 2 years of relevant experience
  • 6+ years of experience in software and technology delivery, implementation, and technical customer support
  • 4+ years of experience leading a customer-facing technical support/customer service team
  • Prior experience working in SaaS, with product development and implementation, or in civil and infrastructure construction

What We Offer

Infotech is a flexible employer, offering a state-of-the-art facility in Celebration Pointe, with daily visits from award-winning food trucks and stunning nature views. We are committed to our people-first culture, outstanding employee retention rates, and work-life flexibility.

How to Apply

Please submit your resume and cover letter to apply for this exciting opportunity. We look forward to hearing from you