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Regional Director of Operations

2 months ago

Detroit, Michigan, United States Vertin Co Full time
Regional Operations Director

Vertin Company is seeking a highly skilled and experienced Regional Operations Director to lead our funeral and cemetery operations within an assigned region. This role is a critical part of our team, responsible for overseeing and continuously improving day-to-day operations to optimize customer value.

Key Responsibilities:
  • Oversee and improve funeral and cemetery operations to meet or exceed financial goals.
  • Manage employee performance, tracking progress against established metrics and expectations.
  • Hold staff accountable for metrics, performance goals, reporting, and budgets.
  • Implement the Vertin Business System to drive organizational change and improve customer satisfaction.
  • Ensure engagement, satisfaction, and alignment of employees to meet strategic objectives.
  • Communicate and present information to influence behavior and promote best practices.
  • Identify marketable opportunities to differentiate service experiences and improve customer satisfaction.
  • Meet or exceed established operational budget.
Requirements:
  • 7-10 years of experience in previous leadership roles.
  • Bachelor's degree (B.S./B.A.) or equivalent from a college or university, plus five or more years related experience and/or training.
  • Valid driver's license.
  • 75% travel required.
  • Proven skills in leadership, coaching, and decision-making.
  • Strong understanding of financial management, analysis, and reporting.
  • Strong conflict resolution skills.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional development and CEU's.
  • Work/Life balance.
  • Meaningful work that makes a difference in the lives of the families we serve.