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Senior Beverage Manager

2 months ago

Everett, Massachusetts, United States Encore Boston Harbor Full time
Job Title: Senior Beverage Manager - Casino Service Floor

Encore Boston Harbor is seeking a highly skilled and experienced Senior Beverage Manager to join our team. As a key member of our casino service floor team, you will be responsible for ensuring the smooth operation of our beverage service, providing exceptional guest experiences, and leading a team of cocktail servers.

Key Responsibilities:
  • Manage the daily operations of the casino service floor beverage service, including scheduling, inventory management, and staff supervision.
  • Develop and implement strategies to improve guest satisfaction and loyalty, ensuring a high level of service quality and consistency.
  • Collaborate with other departments, such as food and beverage, marketing, and security, to ensure seamless operations and effective communication.
  • Recruit, train, and develop a high-performing team of cocktail servers, providing coaching and feedback to ensure excellent service delivery.
  • Monitor and control costs, ensuring efficient use of resources and minimizing waste.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements, applying this knowledge to drive business growth and improvement.
Requirements:
  • 5+ years of experience in a leadership role within the hospitality or beverage industry.
  • Proven track record of success in managing teams, driving sales growth, and improving guest satisfaction.
  • Strong knowledge of beverage operations, including inventory management, pricing, and menu development.
  • Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work varied shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

At Encore Boston Harbor, we are committed to providing exceptional guest experiences and creating a positive work environment for our team members. If you are a motivated and experienced leader with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.