Senior Director Quality RN

3 weeks ago

Everett, Massachusetts, United States Providence Service Full time

Job Summary

The Senior Director Quality RN will provide vision and leadership throughout the North Puget Sound Service Area for continuous improvement of clinical and service quality outcomes. This role will design, implement, and maintain systems ensuring integration of quality support across the Service Area, leading to improved health outcomes. The Senior Director will integrate and promote patient safety in partnership with Risk and Accreditation leaders.

Key Responsibilities

  • Provide leadership, strategic direction, and support for clinical quality and safety in the North Puget Sound (NPS) Service Area through quality improvement, patient safety, and transformative care initiatives.
  • Coordinate with operational leaders to develop, implement, and monitor systems of care, create a safe culture, and improve patient outcomes and decrease overall cost of care.
  • Champion a data-driven environment for clinical quality, patient safety, infection prevention, and regulatory compliance across the system.
  • Partner with Patient Safety leaders to improve Culture of Safety with a focus on harm prevention and a reduction in adverse events.
  • Facilitate adoption of evidence-based best practices that advance and strengthen the organization.
  • Ensure that quality and safety program goals align with organizational financial goals.
  • Oversee, interview, hire, train, and evaluate all caregivers; counsel caregivers regarding employment and performance management in accordance with Human Resources policies; ensure competency of all staff by conducting ongoing regular reviews and skills assessments and provide action plans and timely, constructive feedback as needed.
  • Generate and analyze reports to identify opportunities for continuous improvement by ministries; provide feedback, develop, and implement action plans when appropriate.
  • Develop and monitor implementation of ministry-specific goals/objectives and performance improvement processes in alignment with Providence Swedish North Division and Providence Health System.
  • Develop and maintain budget requirements and ensure compliance.
  • In partnership with Risk Management leadership, establish and maintain communications, processes, and practices to mitigate and communicate risk.
  • Support the North Puget Sound Quality structure and related activities: coordinate initiatives and Quality Strategic Plans established by PH&S System throughout Providence Regional Medical Center Everett in coordination with Divisional leadership and others as appropriate; maintain the Quality Plans/QAPI for NPS ministries, in alignment with Division and System goals.

Requirements

  • Master's Degree in Nursing, Health Administration, or similar (preferred)
  • Bachelor's Degree in Nursing, Healthcare Administration, Public Health, or Similar area
  • Washington Registered Nurse License (Vendor Managed)
  • 8 years of clinical nursing, preferably in Medical/Surgical, Critical Care, Intensive Care, or the Emergency Department
  • 2 years of leadership in a quality improvement program
  • Knowledge of disease pathophysiology and drug utilization
  • PC/Systems literacy, including the Internet and MS office skills
  • Knowledge and experience in Patient Safety and application/adherence to HRO principals and process
  • Management of multiple priorities – effective time management skills
  • Leadership and organizational skills along with critical, deductive reasoning, and problem-solving skills
  • Effective written and verbal communication skills, including report writing and oral presentation skills
  • Capacity to work independently in a virtual office setting, or in a facility setting if required to travel for assignment
  • Understanding and ability to communicate documentation strategies
  • Capable of performing quality assessment/analysis
  • Overall knowledge and ability to drive operational metrics
  • Overall knowledge of the flow of the revenue cycle
  • Detail-oriented and with strong analytical skills
  • Ability to assess, coach, train, and develop talent
  • Ability to motivate and maintain effective working relationships with staff and all stakeholders
  • Demonstrates strength in both performance management and leadership development
  • Manage change while minimizing interruption at an operational and service level.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others.

We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard, and respected.

Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington.

As a comprehensive healthcare organization, we are serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources, and much more.

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