Senior Director of Account Management
4 days ago
The Senior Director of Account Management will lead the Life Sciences' efforts in managing and expanding business and revenue relationships with established clients. This role will oversee account management strategies, ensuring customer success, and drive relationship and revenue expansion opportunities, delivering measurable business value through strategic communication and post-sales support.
Responsibilities- Drive client engagement strategies and ensure alignment with overall business goals.
- Manage a portfolio of key accounts, focusing on long-term customer satisfaction, retention, and profitable growth.
- Develop and implement land-and-expand strategies to identify, pursue, and deliver incremental revenue, upsell, and cross-sell opportunities within CROs and Sponsors.
- Build and maintain relationships with key decision-makers within client organizations to ensure alignment on goals and future opportunities.
- Collaborate with the sales team to ensure smooth transitions from pre-sales to post-sales, ensuring a seamless customer experience.
- Collaborate with sales, marketing, and executive leadership on relevant business development strategies.
- Partner with cross-functional teams to ensure that client needs are met and expectations exceeded, throughout their lifecycle.
- Address escalations and manage complex issues, always maintaining a focus on long-term relationship-building and customer success.
- Provide regular account health updates, and conduct Quarterly Business Reviews (QBRs) to assess client needs, track KPIs, and drive continuous improvement.
- Meaningful experience in account management, customer success, or sales, in a large enterprise sales environment, preferably with several years in a leadership capacity.
- Experience in life sciences, CRO, or other related field.
- Proven ability to manage and grow key client relationships, with a track record of driving revenue through upselling and cross-selling.
- Strong leadership skills, with experience in leading and mentoring teams.
- Excellent communication and interpersonal skills, with the ability to engage with C-suite executives and key decision-makers.
- Experience with executive-level reporting and in supporting marketing in case study development, ROI analysis, sales tool development, etc.
We see differently. And if you do too, we should chat. We're an open and inclusive team where each member brings a depth of experience and energy to what we do. We love to 'geek out' on problem solving, whether that's unlocking a new clinical trial approach, discovering a new eyewear brand, or building charitable programs that help kids in need see better.
We pride ourselves on a competitive salary, medical, dental, and life insurance, and a 401K. We strive to build a team that reflects the diversity of the communities where we live, work, and take our services to. We encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please let us know.
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