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Front Desk Sales Associate

2 months ago

Melbourne Florida, United States Jobs for Humanity Full time
Job Summary

We are seeking a highly skilled and compassionate Front Desk Associate to join our team at PM Pediatrics in Melbourne, FL. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a seamless patient experience.

Key Responsibilities
  • Greet families professionally and answer patient/family questions to the best of your ability.
  • Access empathy and active listening in difficult interpersonal situations.
  • Support patient care quality initiatives as directed.
  • Coordinate escalations and urgent issues to ensure timely and complete resolutions.
  • Collaborate and communicate with site leadership to facilitate management of complex patient issues.
  • Employs PM Pediatric Care's Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit.
  • Monitors and manages patient flow throughout the waiting and registration process.
  • Registers all patients and maintains accurate and complete patient accounts.
  • Manages and acts upon all incoming patient documents, mail and correspondence.
  • Maintains confidentiality and privacy of all patient accounts.
Requirements
  • Team player that can function independently in a fast-paced environment.
  • Intermediate skills with Microsoft Office Suite.
  • Ability to work flexible work schedules based on office needs.
  • Excellent customer service and telephone skills.
  • Strong verbal and written communication skills.
  • Professional and friendly demeanor.
  • Quality focused and detail oriented.
  • Ability to calculate simple figures.
  • Outstanding time management, organizational, and critical thinking skills.
  • Socially perceptive and ability to relate to children and how they interact with their families.
  • Comfortability with routinely shifting demands.
  • Navigate multiple computer systems.
Preferred Qualifications
  • Prior experience in a healthcare environment and knowledge of medical insurance.
  • Prior Front Desk, concierge, customer service or other hospitality experience.
About Us

PM Pediatric Care is an equal employment opportunity employer. We are committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.