Front Desk Supervisor

4 weeks ago


Miami Florida, United States Dua Miami Full time
Job Summary

The Front Desk Supervisor is responsible for providing exceptional customer service and ensuring a seamless guest experience at Dua Miami. This role requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.

Key Responsibilities:
  • Assist the Front Desk Manager in overseeing the front desk operations and ensuring that all guests are checked in and out efficiently.
  • Provide exceptional customer service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Maximize room revenue through effective room merchandising and upselling opportunities.
  • Monitor and maintain the front desk computer system, ensuring that all guest information is accurate and up-to-date.
  • Collaborate with other departments, such as housekeeping and food and beverage, to ensure seamless guest experiences.
  • Participate in ongoing training and development to improve skills and knowledge in customer service, front desk operations, and hotel software systems.
Requirements:
  • At least 2-3 years of progressive experience in a hotel or related field.
  • High school diploma or equivalent required; college coursework in a related field is helpful.
  • Previous supervisory experience is preferred.
  • Must have a valid driver's license for the applicable state.
  • Must be able to convey information and ideas clearly and effectively.
  • Must be able to work well in stressful, high-pressure situations.
About Dua Miami

Dua Miami is a standout Autograph Collection Hotel in the heart of Miami's Brickell district. We deliver top-notch curations that satisfy your whims, offering the best of both worlds: indulgent relaxation and lively social engagements.

About Evolution Hospitality

As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America.


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