Technical Support Specialist
2 weeks ago
Tekfortune Inc is a leading consulting firm specializing in permanent, contract & project-based staffing services for top organizations in various industries.
In today's fast-paced economic landscape, virtual recruiting and remote work are crucial for the future of work. To address the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Role:Support Technician
Location:Macungie, PA
Mandatory Skills:- Runtime support includes computers, printers, scanners, mobile computers/tablets/phones.
- Experience supporting industrial IT devices is a plus. ITIL 4 Foundation Training.
End User PC, Mobil Phone, and Peripheral setup and deployment technician
Primary Responsibilities:- Setup/imaging of new user equipment (Laptops running Windows 10, Mobile phones running iOS or Android) according to global guidelines
- Delivery of enduser equipment to the users
- General OFFICE support to endusers
- Collaborate with global support technicians in troubleshooting and resolving enduser problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Provide constant communication/feedback to endusers to understand their requirements and setting the appropriate expectations.
- Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
- Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure
- Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems.
- Image & configure new and existing machines to enduser expectations.
- Deploy new machines to endusers by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs is involved.
- Other duties as assigned by Onsite Manager
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