Technical Support Specialist
4 days ago
Tekfortune Inc is a leading consulting firm that specializes in permanent, contract, and project-based staffing services for top organizations across various industries.
In today's fast-paced economic landscape, virtual recruiting and remote work are crucial for the future of work. To address the active project demands and skills gaps, our staffing experts can help you find the best job for you.
Job SummaryWe are seeking a highly skilled Support Technician to join our team. As a Support Technician, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring that all technical equipment is functioning properly.
Key Responsibilities- Setup and deployment of new user equipment, including laptops and mobile phones, according to global guidelines
- Delivery of end-user equipment to the users
- General office support to end-users
- Collaborate with global support technicians to troubleshoot and resolve end-user problems
- Provide constant communication and feedback to end-users to understand their requirements and set appropriate expectations
- Install and configure client systems, including hardware, software, applications, communications, printers, and peripherals
- Have a good understanding of LAN connectivity, including wired and WiFi, in support of existing infrastructure
- Assist PC users in utilizing PC applications for office and factory automation and to solve business problems
- Image and configure new and existing machines to end-user expectations
- Deploy new machines to end-users by transporting equipment via handcart and personal/company vehicle, involving lifting up to 50 lbs
- Other duties as assigned by the Onsite Manager
This role is a first-shift position, and we are open to start times of 7, 8, or 9am. The candidate must report to work in Macungie, PA. For more information and other job opportunities, please contact our recruitment team.
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