Technical Support Specialist

3 weeks ago


Macungie, Pennsylvania, United States Tekfortune Inc Full time

Tekfortune Inc is a leading consulting firm that specializes in permanent, contract, and project-based staffing services for top organizations across various industries.

In today's rapidly changing economic landscape, virtual recruiting and remote work are crucial for the future of work. To address the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Job Summary

We are seeking a highly skilled Support Technician to join our team. The successful candidate will be responsible for providing technical support to end-users, including setup and deployment of new equipment, troubleshooting, and resolving technical issues.

Key Responsibilities
  • Setup and image new user equipment, including laptops and mobile phones, according to global guidelines
  • Deliver end-user equipment to users
  • Provide general office support to end-users
  • Collaborate with global support technicians to troubleshoot and resolve technical issues
  • Install and configure client systems, including hardware, software, and applications
  • Assist PC users in utilizing PC applications for office and factory automation
  • Image and configure new and existing machines to end-user expectations
  • Deploy new machines to end-users by transporting equipment via handcart and personal/company vehicle
Requirements

The ideal candidate will have good understanding of LAN connectivity, including wired and WiFi, and experience supporting industrial IT devices. ITIL 4 Foundation Training is a plus.

The role is a first shift position, and the candidate must be willing to report to work in Macungie, PA. We are open to start times of 7, 8, or 9am.

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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