Research Technology Operations Manager

2 weeks ago

Ann Arbor, Michigan, United States Merge IT LLC Full time
Job Title: Research Technology Operations Manager

We are seeking a highly skilled Research Technology Operations Manager to join our team at Merge IT LLC. As a key member of our organization, you will be responsible for developing and implementing research technology strategies and plans, collaborating with key stakeholders and ITS leadership to drive business growth.

Key Responsibilities:
  • Develop and implement research technology strategies and plans, in collaboration with ARC management, research and academic staff.
  • Collaborate with key stakeholders and ITS leadership to develop key performance indicators and communicate progress against metrics.
  • Establish and monitor metrics for service resources to proactively source supply needs and ensure recurring inventory needs are addressed.
  • Manage multiple, related projects in a coordinated way, ensuring projects are completed within time and budget requirements.
  • Facilitate ARC leadership decisions and develop compelling business cases to be reviewed at the highest levels of leadership.
  • Evaluate and document business processes, ensuring proactive and appropriate dissemination of information.
  • Work with customers and unit partners to analyze and resolve complex issues, providing alternative solutions as necessary.
  • Monitor and maintain appropriate inventory in alignment with orders and vendor needs.
  • Interpret, implement, and ensure compliance with academic and administrative policies and procedures within an operating unit.
Requirements:
  • Bachelor's degree or higher in a related field or equivalent experience.
  • Minimum of 5 years of experience in technology.
  • Proven ability to lead a high-performing, customer-oriented team dedicated to advancing the research mission.
  • Excellent project management, organizational, and planning skills.
  • Ability to contribute and collaborate effectively as a member of a highly-functioning and productive team.
  • Excellent written and verbal communication skills.
  • Excellent problem-solving and critical thinking skills.
  • Ability to work independently and as part of a team.
Why Choose Merge IT LLC?

We have a team of talented and ambitious professionals that drive growth by identifying and delivering top-quality IT talent for our Fortune 100, enterprise-level clients. We would love to connect with you and explore how you can contribute to our mission.

Merge IT LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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