Client and Employee Advocacy Specialist

3 days ago


Sherman, Texas, United States Angels of Care Pediatric Home Health Full time
Job Title: Client and Employee Advocacy Specialist

At Angels of Care Pediatric Home Health, we are seeking a highly skilled Client and Employee Advocacy Specialist to join our team.

Key Responsibilities:
  • Investigate and Resolve Complaints: The Client and Employee Advocacy Specialist will investigate all complaints and allegations reported to the Agency, and if necessary, report to the appropriate state or federal agency within the required time frame.
  • Excellent Communication Skills: The ideal candidate will have the ability to communicate clearly and effectively verbally and in writing.
  • Customer Service: The Client and Employee Advocacy Specialist will handle customers and clients in a calm, professional, friendly, and patient manner.
  • Problem-Solving: The candidate will be able to troubleshoot and investigate complaints or allegations reported to the agency.
  • Organizational Skills: The Client and Employee Advocacy Specialist will have excellent organizational skills and be able to multi-task.
  • Attention to Detail: The ideal candidate will have a keen eye for detail and be able to type accurately.
  • After-Hours Support: The Client and Employee Advocacy Specialist will be required to carry an after-hours/on-call phone on a bi-weekly basis once trained.
  • Administrative Tasks: The candidate will be responsible for processing all necessary or required paperwork in a timely manner and in accordance with established protocols, state and federal rules and/or regulations.
  • Team Player: The Client and Employee Advocacy Specialist will participate in orientation, in-services, and staff meetings as scheduled.
  • Positive Work Climate: The ideal candidate will develop and maintain a positive work climate and support the overall mission of the Angels of Care.

Pay Range: $16 - $18 per hour



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