Customer Service Representative
1 week ago
Customer Service Representative
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Aucera. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their customers, ensuring a memorable experience through effective communication and problem-solving skills.
Key Responsibilities:
• Respond to customer inquiries and resolve issues in a timely and professional manner
• Utilize questioning and listening skills to determine customer needs and provide solutions
• Maintain a working knowledge of our clients' products and services to effectively communicate with customers
• Collaborate with internal teams to resolve customer issues and improve overall customer experience
• Continuously maintain a positive and professional attitude, even in challenging situations
• Document all customer interactions and communications in our CRM system
Requirements:
We are looking for a Customer Service Representative with excellent communication and interpersonal skills, a strong attention to detail, and a passion for delivering exceptional customer service. If you are a goal-oriented individual with a healthy competitive spirit and a positive attitude, we encourage you to apply for this exciting opportunity.
What We Offer:
• Competitive compensation package, including base salary and incentives
• Set schedule and weekly pay with direct deposit
• Healthcare coverage and 401K
• Paid on-the-job training and opportunities for advancement
• Supportive and motivating staff to help you succeed
• Professional and upbeat office setting
Equal Opportunity Employer:
Aucera is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally protected classification.
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