Customer Service Representative

1 week ago


Haverhill, Massachusetts, United States The Fix-It Group Full time
About Us

Fix-It 24/7 is a leading provider of plumbing and HVAC services in the Charleston metro area, with over 20 years of experience delivering top-notch service to our customers.

The Opportunity

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for answering incoming calls, assessing customer needs, and scheduling jobs for our technicians.

Our ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong attention to detail. If you are a team player who is passionate about delivering exceptional customer service, we encourage you to apply.

Responsibilities
  • Answer inbound calls from customers and assess their needs
  • Schedule appointments for our technicians
  • Make outbound calls to customers to schedule jobs
  • Dispatch on-call technicians to urgent customer needs
Requirements
  • High school diploma or equivalent
  • Previous call center or customer service experience
  • Ability to work in a fast-paced environment
What We Offer
  • $18-19/hour + performance bonus and incentives
  • Health insurance, dental, vision, and life insurance
  • 2-week PTO and 6 paid holidays


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