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Customer Service Representative

2 months ago

Haverhill, Massachusetts, United States Amtrak Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our station team, you will be responsible for providing exceptional service to our passengers, ensuring their travel experience is smooth and enjoyable.

Key Responsibilities
  • Provide personalized assistance to passengers, addressing their queries and concerns in a professional and courteous manner.
  • Process ticket sales, refunds, and exchanges, ensuring accuracy and efficiency.
  • Operate ticketing systems, including Quik-Trak machines and Arrow, to facilitate passenger transactions.
  • Assist passengers with luggage, boarding trains, and other travel-related needs.
  • Maintain a clean and safe environment, adhering to Amtrak's high standards for customer service and station cleanliness.
  • Collaborate with colleagues to ensure seamless communication and a positive passenger experience.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Proficiency in operating ticketing systems, including Quik-Trak and Arrow.
  • Ability to lift up to 50 pounds and push/pull baggage carts.
  • Valid driver's license required.
  • Ability to work in a fast-paced environment, with a focus on customer satisfaction.
What We Offer

As a Customer Service Representative with Amtrak, you will enjoy a comprehensive benefits package, including health, dental, and vision insurance, as well as opportunities for professional growth and development. Our competitive salary range is $37.73-$[insert range], with opportunities for increases based on performance and experience.

Amtrak is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.