Risk Management Specialist

4 weeks ago


Saddle Brook, New Jersey, United States Resorts World New York Full time
Job Title: Risk Specialist

Resorts World New York is seeking a highly skilled Risk Specialist to join our team. As a Risk Specialist, you will play a critical role in analyzing payment trends and betting patterns to combat money laundering and fraud.

Key Responsibilities:
  • Review and verify patron identities and documentation to ensure compliance with regulatory requirements.
  • Liaise with players on account and payments-related issues, resolving problems and ensuring high levels of customer care.
  • Investigate financial irregularities on accounts and risk issues related to third-party processors.
  • Analyze, track, and monitor various fraud patterns and report critical observations to the Team Leader.
  • Report incidents, bugs, and malfunctions affecting both external and internal processes to the Team Leader.
  • Collaborate with the compliance team to ensure adherence to regulatory requirements.
  • Work closely with the KYC, Payments, and Customer Support teams to resolve issues and ensure fast and efficient first-time resolution.
  • Handle escalations and follow up on issues with customers and/or agents.
Requirements:
  • Experience in casinos or sports betting is preferred.
  • Experience in iGaming is preferred.
  • Strong customer service skills.
  • Knowledge of electronic payments.
  • Self-starter with the ability to take ownership and be accountable for deliverables.
  • Ability to juggle multiple priorities and thrive in fast-paced environments.
  • College Degree or 3 years' experience in the field.
Work Environment:

The work environment at Resorts World New York is fast-paced and dynamic. As a Risk Specialist, you will be required to work varying schedules to reflect the business needs of the property. You must be able to handle intoxicated guests in a professional manner and be able to work in a smoke-filled environment.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age, or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.



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