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Phone Support Specialist

2 months ago

Ada, Oklahoma, United States The Chickasaw Nation Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Call Center Representative I. This role is responsible for providing exceptional customer service to internal and external customers, ensuring a positive experience and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide first-class customer service, responding to customer inquiries and resolving issues in a courteous and professional manner.
  • Partner with internal and external services to ensure seamless referrals and efficient issue resolution.
  • Engage with customers in a friendly and approachable manner, determining their needs and seeking positive outcomes.
  • Complete all training and development requirements, staying up-to-date with industry knowledge and best practices.
  • Work collaboratively with the team to maintain a productive and safe work environment, supporting the productivity and safety of colleagues and customers.
  • Maintain a clean and organized workspace, adhering to company standards and policies.
  • Adhere to company policies and procedures, including dress code standards and attendance requirements.
  • Stay informed about company promotions, programs, and services, effectively communicating this information to customers.
  • Handle routine customer complaints and incidents, escalating issues to supervisors as needed.
  • Perform other duties as assigned, supporting the overall success of the team and the company.
Requirements
  • High school diploma or equivalent required.
  • 1 year of directly related experience preferred.
  • Ability to pass a gaming background check and general background check.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to multitask, prioritize tasks, and manage time effectively.
  • Basic computer skills, including proficiency in Microsoft Office Suite.
  • Ability to type 30 words per minute.
Working Conditions
  • Sitting up to 75% of shift.
  • Standing up to 25% of shift.
  • Walking up to 50% of shift.