Residential Specialist I
3 days ago
We are seeking a highly skilled and compassionate Residential Specialist I to join our Shelter Services Program Team at the Chickasaw Nation Department of Family Services. This is a full-time position located at the 2016 TE ATA DRIVE.
Job Summary:This position is located within the Residential Services Division with primary duty station at the Violence Prevention Services facility. The purpose of this position is to provide supportive trauma-informed services to residents within the Residential Services Division domestic violence shelter during assigned hours. The Residential Specialist I will be responsible for maintaining the safety and security of the residents and the facility during assigned hours. The position will also involve participating in processes that involve a wide range of daily living activities for residents, including food service, hygiene, recreation, education, and related community living chores.
Responsibilities:- Provides first-class customer service, courteous and helpful to all internal and external customer types.
- Answers questions in a courteous and professional manner.
- Partners with internal and external services as needed to ensure appropriate referral is made.
- Greets and engages with a smile.
- Determines and meets needs.
- Seeks positive experience and outcomes.
- Completes all training and development requirements and participates in continuing education opportunities.
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members, and customers of all types.
- Maintains general upkeep of work area and maintains a safe environment.
- Observes and addresses potential environmental hazards and risks.
- Maintains and promotes professionalism.
- Punctual and consistent in meeting start time, work schedule, attendance, and other assigned work time metrics.
- Adheres to Chickasaw Nation dress code standards.
- May provide break coverage for others as assigned.
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit.
- Maintains knowledge of and follows all laws, rules, regulations, policies, and SOPs for assigned area.
- Manages and orders office inventory, equipment, uniforms, and other operational supplies.
- Maintains files, logs, and records.
- Maintains spreadsheets and databases and inputs data entry.
- Answers the phone, transfers calls, takes messages, and screens calls per guidelines for areas served.
- Calculates and safely administers all prescribed medications according to nursing standards and facility policy and protocols.
- May attend relevant national, regional, and local meetings.
- Attends both mandatory in-service trainings and related conferences and shares content of educational programs attended with team.
- Ensures key elements of facility and resident security and safety during assigned shifts.
- Keeps all program keys in your possession at all times.
- Performs periodic checks throughout the premises.
- Keeps all rooms not being used locked.
- Provides crisis intervention and referral information for incoming phone calls.
- Notifies supervisor for any inventory issues or necessary maintenance and repairs.
- Transports Chickasaw citizens and other First Americans to and from appointments, meetings, and activities as needed.
- Ability to practice appropriate boundaries with clients.
- Follow instructions, both written and oral.
- Adhere to all scheduling and attendance requirements.
- Maintains strict confidentiality in all matters.
- Ability to handle difficult customers and situations.
- Good driving record and be insurable by the Chickasaw Nation.
- Operate standard and automatic vehicles.
- Must be detail-oriented.
- Must be self-motivated.
- Honesty, truthfulness, reliability, accountability.
- Read, understand, and apply regulations and policies.
- Understand Native American culture and tribal programs.
- Ability to relate with youth, parents, and training partners.
- Empathetic understanding of common social problems.
- Knowledge of general office budgeting practices.
- Knowledge of Indian Child Welfare Act or Statues.
- Knowledge of cycle of abuse domestic, substance, mental, etc.
- Must be friendly with an outgoing personality.
- Define problems, collect data, and establish facts.
- Establishes professional working relationships.
- Built effective working relationships.
- Organizational and time-management.
- Ability to plan, organize, and follow through on assignments.
- Communicates verbally with team, departments, guests, and management.
- Keeps written records.
- Prepares role-specific reports.
- Basic Computer skills.
- Must be able to operate related office equipment.
Nonessential:
- No prior experience required.
- Essential:
- High School, GED, or Equivalent.
- Essential:
- Must be over 21 years old.
- Pass general background check.
- Standard Driver's License.
- Essential:
- Team-oriented.
- Residential setting.
- Potentially dangerous situations.
- De-escalate argumentative, hostile, or similar situations.
- May be required to assist individuals who are emotionally disturbed.
- Effective work relationships inside and outside organization.
- Interacts with patients in difficult and/or emergency situations.
- Pass pre-employment drug test.
- Sometimes bend, kneel, stoop, push, reach.
- Able to drive assigned vehicle types.
- Female applicants only due to workplace setting.
- Sometimes lift and/or carry up to 25 lbs.
- Moderately strenuous work.
- May work rotating shifts.
- Travels up to 25%.
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Residential Specialist I
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Ada, United States The Chickasaw Nation Full timeWe are currently looking for a Full Time Residential Specialist I to join our Shelter Services Program Team team located at the 2016 TE ATA DRIVE. Summary: This position is located within Chickasaw Nation Department of Family Services Residential Services Division with primary duty station at the Violence Prevention Services facility. The purpose of this...
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