Residential Specialist I

3 days ago


Ada, Oklahoma, United States The Chickasaw Nation Full time
Job Title: Residential Specialist I

We are seeking a highly skilled and compassionate Residential Specialist I to join our Shelter Services Program Team at the Chickasaw Nation Department of Family Services. This is a full-time position located at the 2016 TE ATA DRIVE.

Job Summary:

This position is located within the Residential Services Division with primary duty station at the Violence Prevention Services facility. The purpose of this position is to provide supportive trauma-informed services to residents within the Residential Services Division domestic violence shelter during assigned hours. The Residential Specialist I will be responsible for maintaining the safety and security of the residents and the facility during assigned hours. The position will also involve participating in processes that involve a wide range of daily living activities for residents, including food service, hygiene, recreation, education, and related community living chores.

Responsibilities:
  • Provides first-class customer service, courteous and helpful to all internal and external customer types.
  • Answers questions in a courteous and professional manner.
  • Partners with internal and external services as needed to ensure appropriate referral is made.
  • Greets and engages with a smile.
  • Determines and meets needs.
  • Seeks positive experience and outcomes.
  • Completes all training and development requirements and participates in continuing education opportunities.
  • Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members, and customers of all types.
  • Maintains general upkeep of work area and maintains a safe environment.
  • Observes and addresses potential environmental hazards and risks.
  • Maintains and promotes professionalism.
  • Punctual and consistent in meeting start time, work schedule, attendance, and other assigned work time metrics.
  • Adheres to Chickasaw Nation dress code standards.
  • May provide break coverage for others as assigned.
  • May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit.
  • Maintains knowledge of and follows all laws, rules, regulations, policies, and SOPs for assigned area.
  • Manages and orders office inventory, equipment, uniforms, and other operational supplies.
  • Maintains files, logs, and records.
  • Maintains spreadsheets and databases and inputs data entry.
  • Answers the phone, transfers calls, takes messages, and screens calls per guidelines for areas served.
  • Calculates and safely administers all prescribed medications according to nursing standards and facility policy and protocols.
  • May attend relevant national, regional, and local meetings.
  • Attends both mandatory in-service trainings and related conferences and shares content of educational programs attended with team.
  • Ensures key elements of facility and resident security and safety during assigned shifts.
  • Keeps all program keys in your possession at all times.
  • Performs periodic checks throughout the premises.
  • Keeps all rooms not being used locked.
  • Provides crisis intervention and referral information for incoming phone calls.
  • Notifies supervisor for any inventory issues or necessary maintenance and repairs.
  • Transports Chickasaw citizens and other First Americans to and from appointments, meetings, and activities as needed.
Competencies:
  • Ability to practice appropriate boundaries with clients.
  • Follow instructions, both written and oral.
  • Adhere to all scheduling and attendance requirements.
  • Maintains strict confidentiality in all matters.
  • Ability to handle difficult customers and situations.
  • Good driving record and be insurable by the Chickasaw Nation.
  • Operate standard and automatic vehicles.
  • Must be detail-oriented.
  • Must be self-motivated.
  • Honesty, truthfulness, reliability, accountability.
  • Read, understand, and apply regulations and policies.
  • Understand Native American culture and tribal programs.
  • Ability to relate with youth, parents, and training partners.
  • Empathetic understanding of common social problems.
  • Knowledge of general office budgeting practices.
  • Knowledge of Indian Child Welfare Act or Statues.
  • Knowledge of cycle of abuse domestic, substance, mental, etc.
  • Must be friendly with an outgoing personality.
  • Define problems, collect data, and establish facts.
  • Establishes professional working relationships.
  • Built effective working relationships.
  • Organizational and time-management.
  • Ability to plan, organize, and follow through on assignments.
  • Communicates verbally with team, departments, guests, and management.
  • Keeps written records.
  • Prepares role-specific reports.
Skills:
  • Basic Computer skills.
  • Must be able to operate related office equipment.
Experience:

Nonessential:

  • No prior experience required.
Education:
  • Essential:
  • High School, GED, or Equivalent.
Credentials:
  • Essential:
  • Must be over 21 years old.
  • Pass general background check.
  • Standard Driver's License.
Working Conditions:
  • Essential:
  • Team-oriented.
  • Residential setting.
  • Potentially dangerous situations.
  • De-escalate argumentative, hostile, or similar situations.
  • May be required to assist individuals who are emotionally disturbed.
  • Effective work relationships inside and outside organization.
  • Interacts with patients in difficult and/or emergency situations.
  • Pass pre-employment drug test.
  • Sometimes bend, kneel, stoop, push, reach.
  • Able to drive assigned vehicle types.
  • Female applicants only due to workplace setting.
  • Sometimes lift and/or carry up to 25 lbs.
  • Moderately strenuous work.
  • May work rotating shifts.
  • Travels up to 25%.


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