Application Support Specialist
5 days ago
We are seeking a highly skilled Application Support Analyst I to join our Tribal Applications team located at the Carl Albert Service Center.
Key Responsibilities:
* Provide remote technical support to end users on a variety of application issues, including bug fixes and training
* Respond to requests for technical assistance with applications managed by Tribal Applications Management
* Assist with identification, research, and resolution of application related issues
* Document, track, and monitor application issues to ensure timely resolution
* Responsible for daily completion of service incidents and user provisioning tasks
* Assist with custom application installations for new users as needed
* Assist with updates to existing and implementation of new services within third-party solution(s) as needed
* Utilize all necessary systems for job functions
* Work closely with business analysts, support analysts, quality assurance analysts, data engineers, and IT partners in a virtual team setting to implement solutions
Requirements:
Essential:
* Ability to follow instructions, both written and oral
* Ability to adhere to all scheduling and attendance requirements
* Maintains strict confidentiality in all matters
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments
* Ability to read, understand and apply regulations and policies
* Ability to multitask
* Relates problems and translates understandable solutions
* Works well within a team
* Organizational and time-management
* Ability to verbally communicate in a professional and positive manner with other team members, departments, guests and management
* Prepares role specific reports
Preferred Qualifications:
Essential:
* Basic Computer skills
* Must be familiar with the Microsoft Office Suite of products
Education:
Essential:
* High School, GED or Equivalent
Nonessential:
* Bachelors Degree in directly related field
Nonessential:
* Bachelor's degree in business, management information systems or equivalent field
Credentials:
Essential:
* Standard Driver's License
* Pass general background check
Working Conditions:
Essential:
* Pass pre-employment drug test
* Works in an office setting
* May work remotely
* Sitting up to 75% of shift
* Standing up to 50% of shift
* Sometimes lift and or carry up to 25 lbs
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