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Customer Support Engineer

2 months ago

Boise, Idaho, United States Axcelis Technologies Full time

**Job Summary**

As a Field Service Engineer II at Axcelis Technologies, you will play a critical role in providing exceptional customer support through on-site installation, diagnosis, and repair of complex equipment and systems. Your expertise will ensure the operational quality of system equipment and provide training to customers on system operation and maintenance.

**Key Responsibilities:**

  • Perform on-site installation, diagnosis, and repair of complex equipment and systems
  • Check out and approve operational quality of system equipment
  • Instruct customers in the operation and maintenance of the system
  • Serve as company liaison with customer on administrative and technical matters for assigned projects
  • Interpret customers' needs and clarify responsibility for problem resolution

**Requirements:**

Typically requires a Bachelor's degree with 2-4 years of professional experience. Axcelis Technologies is an equal opportunity employer and welcomes applications from diverse candidates.