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Guest Services Supervisor

2 months ago

Orlando, Florida, United States Hilton Worldwide Full time
Position Overview:
As a Guest Services Supervisor, you will play a pivotal role in overseeing the daily operations of the Front Office team, ensuring that our guests receive exceptional service and support throughout their stay.

Key Responsibilities:
In this role, your primary duties will include:
1. **Supervising Team Performance:** Assign tasks and monitor the performance of team members in all Front Office functions, including guest check-in and check-out processes, managing lobby traffic, and providing luggage assistance.
2. **Guest Relations:** Address guest inquiries and resolve any issues or complaints promptly and courteously, ensuring a positive experience for all visitors.
3. **Team Leadership:** Schedule and assign daily responsibilities, lead pre-shift meetings, and provide training and guidance to team members.
4. **Performance Monitoring:** Observe and evaluate team member performance, providing constructive feedback to enhance service quality.
5. **Staffing Adjustments:** Monitor lobby activity and adjust staffing levels as necessary to maintain efficient operations.

Qualifications:
We are seeking individuals who embody our core values of hospitality, integrity, leadership, teamwork, ownership, and urgency. Ideal candidates will demonstrate:
- A commitment to delivering outstanding guest experiences.
- Strong leadership and teamwork skills.
- A focus on quality and productivity.
- Excellent customer service abilities.

About Hilton Worldwide:
Hilton Worldwide is a leading name in the hospitality sector, offering a diverse range of accommodations from luxurious hotels to extended-stay suites. Our mission is to provide exceptional experiences for both business and leisure travelers, supported by a culture that values innovation, quality, and teamwork.

Employee Benefits:
Hilton is proud to offer a comprehensive benefits package that includes:
- Access to pay through DailyPay
- Medical insurance for you and your family
- Mental health resources
- Generous paid time off
- Travel discounts through the Go Hilton program
- Supportive parental leave
- Matching 401(k) contributions
- Employee stock purchase program at a discounted rate
- Opportunities for career growth and development
- Recognition and rewards programs

Join us in creating remarkable hospitality experiences every day.