Boutique Hotel Guest Services Ambassador
3 weeks ago
Daskk Hotels & Resorts is seeking a skilled Guest Services Representative to join our team. As a growing hospitality company, we are looking for an experienced professional who is passionate about delivering exceptional customer service.
Key Responsibilities:- Greet guests and offer assistance with their needs
- Reconcile paperwork daily
- Register and assign guests to hotel rooms
- Establish method of payment and verify credit
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Transmit and receive messages using telephones or PMS system
- Respond to guest requests in a timely manner
- Receive and resolve guest complaints, elevating to supervisor if necessary
- Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction
- Practice safe work habits, wear protective safety equipment, and follow Choice standards
- Must be able to stand for 8 hour shifts
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
- Ensure overall guest satisfaction
- Perform other duties as requested by management
- Hotel/Hospitality experience preferred
- High School diploma or equivalent required
- Previous customer service experience required
- Knowledge of PMS systems preferred
- Work schedule varies and may include working on holidays, weekends, and alternate shifts
- Paid Health Insurance and Paid Time Off after Probationary Period
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Boutique Hotel Guest Services Ambassador
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Orlando, Florida, United States Daskk Hotels & Resorts Orlando Full timeDaskk Hotels & Resorts is a growing hospitality company seeking an experienced Guest Service Representative to join our team.This role requires a team player who is passionate about delivering exceptional customer service and willing to go above and beyond to ensure guest satisfaction.The ideal candidate will have a high school diploma or equivalent,...
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