Customer Service Ambassador

3 weeks ago


Lawrence, Kansas, United States Crunch Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Crunch Fitness. As the first point of contact for our members, you will be responsible for providing exceptional service and ensuring a positive experience for all guests.

Key Responsibilities
  • Member Check-in and Check-out: Greet members and guests with a smile, check them in and out, and facilitate any messages on our club software.
  • Phone and Communication: Answer phones in a courteous and professional manner, communicate special events to members and guests, and maintain a welcoming atmosphere.
  • Facilitate Member Requests: Assist members with their requests, forward them to management as needed, and maintain a clean and organized work area.
  • Sales and Services: Sell retail products, schedule member services, and facilitate payment for services in accordance with company procedures.
  • Knowledge and Support: Maintain knowledge of the club facility, services, and schedules, and provide support to members and guests as needed.
Requirements
  • Certifications: Obtain or maintain a valid Child/Infant CPR Certification and any other certifications required by local or state laws.
  • Experience: Experience working with children and a strong customer service background.
Physical Requirements
  • Lifting and Mobility: Lift 10 lbs. on occasion, stand, bend, and squat with frequency, and climb and hang decorations as needed.
Work Schedule

This is a part-time position working at our Lawrence 7 location.


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