Front Desk Hospitality Specialist

2 weeks ago


Sparks, Nevada, United States Peppermill Casino Full time
Front Desk Agent Job Description

The Front Desk Agent will be responsible for the day-to-day operation of the Hotel and Passport Club while providing efficient and friendly service.

Key Responsibilities:
  • Ensure seamless check-in and check-out processes for guests.
  • Provide exceptional customer service and resolve any guest complaints in a timely and professional manner.
  • Manage hotel operations, including room assignments, key control, and maintenance requests.
  • Collaborate with the Passport Club team to ensure a smooth and enjoyable experience for members.

Requirements:

  • Must be 21 years of age.
  • Must be able to obtain a Gaming License and an Alcohol Awareness Card.
  • Computer experience required at 25 wpm and 10-key knowledge.

Benefits:

  • Competitive benefits package, including free employee-covered parking, company-provided uniforms and laundry, and a free daily meal.
  • Comprehensive medical, dental, and vision coverage after 90 days of employment.

About Peppermill Reno:

Peppermill Reno is a leading hotel and casino destination in Northern Nevada, known for its exceptional service and amenities. As a Front Desk Agent, you will be part of a dynamic team that is dedicated to providing an unforgettable experience for our guests.



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