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Receptionist for Hospitality
2 months ago
Position Overview
The role of a Hotel Desk Clerk is essential in ensuring a seamless experience for guests at our establishment. As a key member of the front desk team, you will be responsible for managing guest interactions and providing exceptional service.
Key Responsibilities:
- Welcome guests and assist with the check-in process.
- Verify guest identification and manage the registration system.
- Handle guest check-outs efficiently and accurately.
- Operate the hotel’s communication systems, including phone and reservation management.
- Maintain accurate records of room availability and billing.
- Process reservations through various channels including phone, email, and in-person inquiries.
- Respond to guest inquiries regarding hotel amenities, services, and local attractions.
- Direct guests to appropriate departments for assistance with complaints or requests.
- Calculate bills and process payments securely.
- Provide guests with information and directions within the hotel.
- Coordinate with housekeeping and maintenance for any reported issues.
- Ensure proper use of room keys and guest satisfaction with accommodations.
- Balance cash drawers and prepare reports for the subsequent shift.
- Perform additional duties as required to support hotel operations.
Qualifications:
While specific educational requirements are not mandated, a background in hospitality or customer service is advantageous. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to providing excellent guest experiences.
