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Customer Service Representative

2 months ago

Raleigh, North Carolina, United States Genius Talent Full time

**About Genius Talent**

We are a leading independent insurance agency seeking an experienced and licensed Customer Service Representative with a strong background in personal lines insurance. Our ideal candidate will have a passion for delivering exceptional customer service, a deep understanding of insurance products, and the ability to build strong client relationships.

**Key Responsibilities:**

  • Provide outstanding customer service to clients, addressing inquiries, resolving issues, and ensuring overall customer satisfaction.
  • Utilize in-depth knowledge of personal lines insurance products to assist clients in selecting appropriate coverage.
  • Process policy changes, renewals, and new business applications accurately and efficiently.
  • Collaborate with insurance carriers to obtain quotes, underwriting information, and policy details.
  • Assist clients in claims reporting and follow-up, providing support throughout the claims process.
  • Stay informed about industry trends, policy updates, and regulatory changes to provide accurate and up-to-date information to clients.
  • Maintain client records and documentation in accordance with agency procedures and industry standards.
  • Collaborate with other team members to ensure a seamless and efficient workflow within the agency.

**Requirements:**

  • Active personal lines insurance license.
  • Minimum of 2 years of experience in the insurance industry, with a focus on personal lines.
  • Strong knowledge of various personal lines insurance products.
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Dedication to maintaining a high level of professionalism and ethical standards.

**What We Offer:**

  • Competitive salary.
  • Health insurance.
  • Retirement savings plan.
  • Friendly and collaborative work environment.