RN - Central Nurse Triage Specialist

5 days ago


Lombard, Illinois, United States Duly Health and Care Full time
Overview

Duly Health and Care is seeking a skilled RN - Central Nurse Triage to join our team. As a key member of our telecare nursing team, you will be responsible for providing high-quality patient care and support through phone interactions.

Responsibilities
  • Handles all Telecare Triage Phone Responses (70%)
  • Utilizes Physician-approved protocols for the assessment and management of patient health concerns and symptoms via telephone interactions
  • Directs patients to the appropriate level of care, including crisis intervention, homecare recommendations, and/or scheduling appointments
  • Educates patients and/or family members about diagnostic procedures, medications, nutrition, and maintenance of health and wellness according to individualized needs
  • Collaborates with team members to handle all In-basket Tasks in a timely manner
  • Acts as a Clinical Resource for Staff, providing guidance and support as needed
Requirements
  • Active Illinois RN license
  • CPR certification
  • 1-2 years of nursing experience in a healthcare setting
  • Knowledge of nursing, prioritization, communication, Epic EMR, typing skills, and Microsoft applications
  • Ability to work independently, demonstrate respect and accountability in all interactions, and build trust with patients, providers, and peers
About Us

Duly Health and Care is a healthcare organization committed to delivering exceptional patient care and support. We value our team members and offer a range of benefits, including comprehensive medical and prescription drug benefits, tuition reimbursement, paid volunteer time off, and a culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.



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