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Front-End Operations Supervisor

2 months ago

Elmhurst, Illinois, United States Kroger Full time
Job Overview

As a Front-End Operations Supervisor, you will play a pivotal role in crafting an exceptional customer journey through outstanding service. You will oversee and manage all activities, responsibilities, and operations of the front-end team. Your leadership will help foster a safe and inviting atmosphere that encourages customer loyalty. You will embody the Customer 1st philosophy and inspire team members to provide superior customer care while upholding the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Key Responsibilities
  • Effectively communicate essential company, departmental, and position-specific information to team members.
  • Foster an environment where customers feel valued and appreciated by addressing inquiries about products and offering tailored recommendations.
  • Stay informed about current, upcoming, seasonal, and promotional advertisements.
  • Possess a solid understanding of inventory management and automated ordering systems.
  • Adhere to scheduled operating hours for your shift.
  • Lead the front-end team by supporting service standards, including but not limited to, customer flow management, financial services, and self-checkout objectives.
  • Ensure prompt and professional resolution of customer needs.
  • Conduct daily team meetings with front-end associates to review service standards and performance metrics.
  • Manage cash transactions and perform cash handling duties as necessary, ensuring accuracy and security.
  • Oversee break and lunch schedules for all front-end personnel, including cashiers and service clerks.
  • Observe, mentor, and recognize front-end associates daily on expectations such as customer engagement and efficient service practices.
  • Implement procedures to minimize inventory loss, including thorough scanning and monitoring of transactions.
  • Ensure compliance with all customer service, cash handling, labor management, safety, and engagement protocols.
  • Promote safety initiatives by adhering to safety protocols and reporting any unsafe conditions to management.
  • Conduct regular equipment inspections and report any maintenance needs to the appropriate personnel.
  • Notify management of any incidents involving customers or employees.
  • Report any safety hazards or illegal activities, including theft or fraud.
  • Oversee and ensure the smooth operation of all front-end functions and activities.
  • Comply with all applicable local, state, and federal regulations, as well as company policies.
  • Be capable of performing the essential functions of this role with or without reasonable accommodation.
Qualifications

Minimum
  • Completion of training for cashier, self-checkout, service booth, and bagging roles.
  • Strong communication skills.
  • Basic mathematical proficiency: counting, addition, and subtraction.
  • Ability to manage high-pressure situations effectively.
  • Must meet the physical demands of the position.
  • Must be at least 21 years of age.
  • Possession of a valid alcohol seller's permit upon employment.
Desired
  • High school diploma or equivalent.
  • Experience in cashiering, retail, or management roles.
  • Proficiency in a second language, including speaking, reading, and/or writing.