Customer Technical Specialist
3 days ago
Job Summary
We are seeking a skilled Customer Technical Specialist to support our DHS customer at airports across the U.S. The ideal candidate will deliver professional, high-quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents.
Key Responsibilities
- Support and troubleshoot a variety of technologies, including Cisco switches, fiber backbone, network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices, electronic time and attendance systems, duress alarms, and transportation security equipment.
- Provide technical support for end-user devices, hardware, and software, as well as network infrastructure, voice over internet protocol, audiovisual display systems, and analog and wireless technologies.
- Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
- Set up and configure new end-user equipment, including laptops, mobile devices, printers, VTC units, VoIP phones, and other peripherals.
- Document all changes in the ticketing system to ensure all asset and configuration information is up to date.
- Investigate and resolve all connectivity issues related to end-user, site infrastructure, and STIP IT equipment.
- Execute and maintain IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings, and asset information.
- Recommend customer service and IT process support enhancements, researching and recommending new technologies and procedures.
- Provide technical guidance for directing and monitoring information systems operations.
Requirements
- Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years relevant experience.
- U.S. Citizenship, must have the ability to obtain a DHS Entrance on Duty (EOD) clearance.
- Experience with desk-side IT support and ability to communicate in a professional manner with senior executive government staff.
- Experience supporting a variety of IT technologies, including laptops, mobile devices, and understanding of Cisco switches and fiber backbone interconnectivity.
- Ability to work 4+ hours per day on your feet, walking long distances through airports and offices to support customer equipment.
- Ability to kneel, bend, reach to get under desks to connect/repair cabling and ability to connect patch cables from patch panel to network switch.
- Ability to lift up to 40-50 pounds installing IT equipment and push/pull carts transporting equipment.
Preferred Qualifications
- Relevant DHS-focused experience.
- A+ Certification.
- Network+ Certification.
- Cisco and Microsoft Certifications.
- Ability to install Cisco switches and complex fiber backbone interconnectivity.
- Knowledge and experience connecting/patching/repairing Cat6 and fiber infrastructure.
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy.
As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
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