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HVAC Field Operations Manager

4 weeks ago

Elmhurst, Illinois, United States Service Experts Full time
Job Title: HVAC Field Supervisor

Location: Chicago, IL

Field Supervisor – Engineering Excellence

Reports To: Branch Manager or Area Manager

Status: Hourly

Location Name: Engineering Excellence

Competitive Pay: $40-$55/hour

At Service Experts, we are seeking a highly skilled and experienced HVAC Field Supervisor to join our team.

Key Responsibilities:

  • Be a Safety Leader to all technicians in your area.
  • Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and/or crews to maximize productivity and to meet the needs of the customer
  • Lead installations, retro fits and large-scale projects.
  • Perform regular site visits with technicians and assists Branch Manager in reviewing past performance and areas of concern; conducting training customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.
  • Assists technicians with major, unusual or difficult assignments and/or problems. Conducts quality-control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
  • Trains employees on technical skills, company processes and procedures, and safety rules and practices
  • Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
  • Performs vehicle inspections to ensure company property and tools are being used, maintained and properly accounted for.
  • Represents the company professionally, honestly, and ethically in all business matters and activities
  • Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered/replenished as needed. As needed, completes material requisition forms and other related administrative activities.
  • Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives
  • Serves as a resource to the sales staff on technical issues regarding products and services
  • Assists the Branch Manager with administrative tasks and other duties as needed or assigned to meet customer needs, performs service, maintenance, and installation work
  • Performs all other duties as needed or assigned.

Qualifications:

  • High school diploma or GED with additional training and 10 plus years' experience in HVAC
  • Demonstrated basic leadership skills
  • Demonstrated ability to train others in technical skills and effective customer service
  • Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
  • EPA and safety certifications required
  • Advanced skills in servicing commercial heating, air conditioning, and ventilation equipment as well as related accessories
  • Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
  • Proficient and able to operate all necessary tools and equipment to perform various service projects
  • Proficient at reading wiring diagrams and blueprints as well as troubleshoot problems with electrical, refrigerant, and duct systems on commercial HVAC equipment
  • Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all commercial systems with no supervision
  • Proficient and able to install a basic duct fitting
  • Advanced skills in troubleshooting and repairing commercial HVACR equipment, refrigeration systems, chillers, boiler systems, data centers, and related equipment with no supervision.
  • Ability to calculate heat gain and loss on commercial buildings using approved methods
  • Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
  • Effective and efficient time-management and organizational skills
  • Valid driver's license with acceptable driving record
  • Available to work flexible hours and on-call shifts as needed
  • Ability to stand and walk and to climb ladders and stairs and to maneuver to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
  • Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
  • Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
  • Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
  • Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds

What We Offer:

  • Competitive Pay, including incentive opportunities for many positions
  • Paid Time Off and Company Holiday Pay
  • Medical /Dental /Vision Insurance programs
  • 401(k) Retirement Savings Plan with company matching contributions
  • Life Insurance, for you and options you can elect for your family
  • Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
  • Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
  • Training opportunities through our Experts University
  • Career Development opportunities