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Strategic Technical Program Lead

1 month ago

Milwaukee, Wisconsin, United States Northwestern Mutual Full time
Estimated Salary:$140,000 - $180,000 per annum.

A competitive salary that reflects your experience and skills is just the beginning. As a Strategic Technical Program Lead at Northwestern Mutual, you will have the opportunity to drive technical innovation and strategic initiatives that transform the way we deliver exceptional client experiences.

About the Role:
Northwestern Mutual has been helping families and businesses achieve financial security for over 165 years. Through our distinctive whole-picture planning approach, we empower people to be financially confident. We combine the expertise of our financial professionals with a personalized digital experience and leading-edge technology to best serve our clients.

We are seeking an experienced program manager to lead our Engineering Solutions Delivery team in delivering strategic work across Planning, Delivery, and Employee Engagement initiatives. As a key member of our Client Experience Engineering and Corporate Solutions department, you will be responsible for managing and monitoring end-to-end annual goals and OKRs in support of initiative outcomes.

Your Key Responsibilities Will Include:
• Oversee the technical components of annual planning by collaborating with product managers and engineers to define epics, estimate their scope, and track delivery through systematic inputs and monitoring.
• Manage and monitor performance dashboards and provide status updates on OKR progress driving clarity on objectives, priorities, and measures.
• Partner with ESD Portfolio Delivery Operations and drive CXECS results reporting, simplification/decommissioning, and KTLO.
• Promote reuse of existing resources and bridge process and reporting gaps as necessary.
• Deep dive and implement agile metrics improvement initiatives across multiple domains.
• Lead initiatives that enable teams to manage backlog health in depth.
• Provide subject matter expertise and training in Jira and portfolio hub for work alignment.
• Facilitate problem resolution reviews across program teams to prevent incident breaches (P1-P3) and address root causes (90-day report).
• Partner with Fed Arch and horizontal engineering to monitor reporting and drive delivery routines.
• Make connections across teams and work streams to drive identification and facilitation of interdependencies.
• Accountable for identifying, assessing, and mitigating program risks and issues, and removing impediments.
• Ensure adherence to code commit standards creating a single, unified plan to deliver on talent development objectives.
• Evaluate employee feedback with pulse champions for tangible and measurable employee experience improvements.
• Compile key deliveries and achievements for reporting internally across CXECS and externally for ESD top accomplishments reporting.
• Coordinate business continuity planning and disaster recovery, assessing and mitigating risks and issues, and removing impediments.
• May lead or mentor program managers in support of initiative outcomes.
• Act as backup and ensure continuity when the Chief of Staff is unavailable.

About You:
We are looking for someone with a strong background in program management, preferably with experience in technology and/or business functions. Your qualifications should include:
• A Bachelor's degree in business administration, Computer Science, Information Systems or related field, or an equivalent combination of education and work experience.
• Minimum 6 years of professional experience.
• Five or more years of program management experience in technology and/or business functions. Experience with program management methodologies & governance.
• Experience with PowerBI or Tableau
• Experience with JIRA Align
• Experience working with Agile Methodologies
• Experience with project management methodologies & SDLC. Working knowledge of project management / agile tooling.
• Understands how software is developed, tested, and implemented as well as technical concepts. Strong analytical and problem-solving skills.