Gameday Customer Service Ambassador

4 weeks ago


Metairie, Louisiana, United States AEG Full time
Job Summary:

The Gameday Customer Service Representative will provide exceptional customer service to both New Orleans Saints and Pelicans season ticket holders and fans through various gameday responsibilities and interactions. This role is part-time, seasonal, and requires the ability to work all New Orleans Saints and Pelicans home games.

Key Responsibilities:
  • Assist with the execution and distribution of promotional giveaways at main stadium entrances on gamedays.
  • Support the group sales department with the execution of group giveaways on gamedays.
  • Engage with season ticket holders and fans to provide an elevated customer experience.
  • Provide customer service to fans at ticket box offices at both stadiums.
  • Assist with the set-up and take-down of sales and service ticket areas.
  • Support pre-game and post-game events, including happy hours, chalk talks, VIP warm-ups, and post-game group photos.
  • Embody the values of work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business.

Requirements:
  • Must be willing to work all 42 Pelicans home games and 10 Saints home games, including any additional home post-season games for either team.
  • Must have a strong teamwork mentality and enjoy helping others be successful.
  • Exceptional customer service skills are required.
  • Must be self-motivated, organized, and able to solve problems in real-time.
  • Must be comfortable in a fast-paced environment and respond well to changes in direction.
  • Must have a positive, friendly personality with patience to handle many customer interactions on gamedays.
  • Must be able to stand for at least 5 hours per gameday.
  • Flexibility to work various hours, including nights, holidays, and weekends, is essential.
  • Must be able to lift and move items that can weigh up to 25 pounds.

Equal Employment Opportunity:
The New Orleans Saints and New Orleans Pelicans are committed to providing equal employment opportunities for candidates and employees regardless of their membership in any protected classifications. We will not discriminate in violation of the law on the basis of race, color, age, national origin, sex, religion, physical or mental disability, genetic information, marital status, veteran status, familial status, status as a victim of domestic violence, and/or any other legally protected class under applicable federal, state, or local laws.

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