Retail Operations Director

2 weeks ago


Whittier, California, United States The Salvation Army Full time

**Overview of The Salvation Army Adult Rehabilitation Center (ARC)**

The Salvation Army Adult Rehabilitation Center is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs.

We are committed to providing a supportive environment that fosters personal growth, development, and success. As a Retail Store Manager with us, you will be part of a dedicated team that works together to serve and impact our local community.

**About Our Whittier Thrift Store**

Become part of our dynamic Retail Team at The Salvation Army Whittier Thrift Store. Together, we can continue to serve and make a positive difference in the lives of those around us. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.

**Employee Benefits Offered**

  • Opportunity for career growth and advancement
  • Paid time off for rest and relaxation
  • Monthly Management Incentive Bonus for outstanding performance
  • Medical, Dental, and Vision benefits for your health and well-being
  • Wellness Program Incentives to support your physical and mental health
  • Retirement Plan to secure your future
  • Optional benefits, including Pre-paid Legal Service, AFLAC, Pet Insurance, and more
  • Employee Assistance Program (EAP) for support during challenging times
  • Employee Store Discounts for everyday savings
  • Great Work Perks Discounts for entertainment, services, and more
  • Employee Referral Bonuses for successful referrals

**Job Description and Responsibilities**

As our enthusiastic and hardworking Store Manager, you will be responsible for planning and directing the day-to-day operations of the assigned store location. Key responsibilities include:

  • Developing strategies to improve customer service, drive store sales, and increase profitability
  • Maintaining good customer/donor/community relations and resolving complaints efficiently
  • Scheduling store employees to ensure adequate coverage and coordinate daily morning and shift change team meetings
  • Supervising employees in performance of duties and ensuring compliance with published directives and guidelines
  • Responsible for interviewing and processing new store employees, providing training on store policies and procedures, and issuing disciplinary warnings and conference reports
  • Ensuring timely completion of regular and accurate Rag Out from the sales floor, maintaining adequate inventory levels, and safeguarding cash in registers and safe
  • BRP (Back Room Processing) - Ensuring Material Handlers work effectively and efficiently to meet daily processing goals
  • Attending Monthly District Meetings and responsible for Store Monthly Meetings to keep personnel informed of new policies and directives
  • Assuring safety measures are established and maintained consistently, conducting Weekly Store Meetings with store team, and implementing loss prevention measures

**Qualifications and Requirements**

  • High School diploma/GED or equivalent
  • Minimum 2 years previous Retail Management/Supervisory experience
  • Able to accurately handle POS/Cash Register operations and cash transactions
  • Hold a valid Driver's license, be able to show proof of insurance
  • Pass background check, which includes Criminal History and Sex Offender Registry
  • Ability to communicate effectively with management, fellow store employees, customers, and donors

**Physical Demands and Requirements**

  • Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
  • Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks, and miscellaneous carts
  • Ability to move product up to 50lbs
  • Ability to perform various repetitive motion tasks
  • Must be able to perform duties with or without reasonable accommodation

**Estimated Salary: $40,000 - $55,000 per year**

Note: Estimated salary may vary based on location, experience, and other factors.



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