Pharmacy Technician

4 days ago

Palm Springs, California, United States Walgreens Full time

Job Description:


At Walgreens, we're committed to providing exceptional patient care and service. As a Pharmacy Technician, you'll play a vital role in helping us achieve this goal.


As a Pharmacy Technician, you'll assist pharmacists in the practice of pharmacy, including tasks such as:

  • Assisting with prescription filling and processing
  • Providing customer service and answering patient questions
  • Maintaining accurate records and inventory
  • Participating in ongoing education and training to stay up-to-date on the latest pharmacy practices and technologies


We're looking for a motivated and detail-oriented individual who is passionate about delivering exceptional patient care and service. If you're a team player with excellent communication skills and a commitment to quality, we encourage you to apply.


Responsibilities:


Assist pharmacists in the practice of pharmacy, including tasks such as:

  • Assisting with prescription filling and processing
  • Providing customer service and answering patient questions
  • Maintaining accurate records and inventory
  • Participating in ongoing education and training to stay up-to-date on the latest pharmacy practices and technologies


Model and deliver a distinctive and delightful customer experience.


Engage customers and patients by greeting them and offering assistance with products and services. Resolve customer issues and answer questions to ensure a positive customer experience.


Develop strong relationships with most valuable customers.


Perform duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.


Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.


Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.


Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.


Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.


Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.


Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.


May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers.


Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities.


Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.


Complies with all company policies and procedures; maintains respectful relationships with coworkers.


Completes special assignments and other tasks as assigned.


Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician.


Attends training requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

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