Aquatics Department Director
3 days ago
At Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Aquatics to lead our waterpark operations. As a key member of our management team, you will be responsible for ensuring the highest level of guest satisfaction and profitability within the aquatics function.
Key Responsibilities:- Develop and implement comprehensive plans to support organizational objectives, allocating resources and time effectively across departments.
- Manage fiscal and budgetary aspects of aquatic operations, including creating and maintaining departmental budgets, forecasts, and financial reports.
- Collaborate with cross-functional teams to coordinate resort activities and ensure seamless operations.
- Monitor and respond to guest comments, addressing concerns and resolving issues promptly.
- Conduct investigations and take corrective action as necessary to maintain guest satisfaction and safety.
- Develop and implement staff training and development programs to enhance team performance.
- Participate in the Manager-On-Duty program and execute duties as required.
- Enforce policies and procedures, maintaining a working knowledge of general and departmental safety procedures.
- Oversee Risk Management and Safety programs to ensure a safe and secure environment for guests and employees.
- High School diploma or equivalent.
- Minimum 3 years of experience managing large aquatics departments with various waterpark attractions.
- Ellis & Associates (E&A) International Lifeguard Training Program license.
- E&A Basic Leadership Training License.
- E&A Instructor License.
- Experience in First Aid, CPR, and AED.
- Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) license.
- Willingness to work flexible schedules, including nights, weekends, and holidays as needed.
- College degree.
- Emergency Medical Technician or other medical background.
- Demonstrated ability to effectively resolve conflict.
- Committed to comprehensive and in-depth analysis, planning, and implementation of work efforts.
- Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges.
- Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick from the bottom of the pool.
- Sit or stand for extended periods of time.
- Extended exposure to hot and humid environments.
- Climb multiple flights of stairs.
Great Wolf Lodge is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a safe and inclusive work environment for all employees and guests.
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