Aquatics Department Director

3 days ago


Philadelphia, Pennsylvania, United States Great Wolf Lodge Full time
Job Title: Director, Aquatics

At Great Wolf Lodge, we are seeking a highly skilled and experienced Director of Aquatics to lead our waterpark operations. As a key member of our management team, you will be responsible for ensuring the highest level of guest satisfaction and profitability within the aquatics function.

Key Responsibilities:
  • Develop and implement comprehensive plans to support organizational objectives, allocating resources and time effectively across departments.
  • Manage fiscal and budgetary aspects of aquatic operations, including creating and maintaining departmental budgets, forecasts, and financial reports.
  • Collaborate with cross-functional teams to coordinate resort activities and ensure seamless operations.
  • Monitor and respond to guest comments, addressing concerns and resolving issues promptly.
  • Conduct investigations and take corrective action as necessary to maintain guest satisfaction and safety.
  • Develop and implement staff training and development programs to enhance team performance.
  • Participate in the Manager-On-Duty program and execute duties as required.
  • Enforce policies and procedures, maintaining a working knowledge of general and departmental safety procedures.
  • Oversee Risk Management and Safety programs to ensure a safe and secure environment for guests and employees.
Requirements:
  • High School diploma or equivalent.
  • Minimum 3 years of experience managing large aquatics departments with various waterpark attractions.
  • Ellis & Associates (E&A) International Lifeguard Training Program license.
  • E&A Basic Leadership Training License.
  • E&A Instructor License.
  • Experience in First Aid, CPR, and AED.
  • Certified Pool Operator (CPO) or Aquatic Facility Operator (AFO) license.
  • Willingness to work flexible schedules, including nights, weekends, and holidays as needed.
Preferred Qualifications:
  • College degree.
  • Emergency Medical Technician or other medical background.
  • Demonstrated ability to effectively resolve conflict.
  • Committed to comprehensive and in-depth analysis, planning, and implementation of work efforts.
  • Ability to motivate diverse groups to achieve extraordinary goals and overcome challenges.
Physical Requirements:
  • Swim 50 yards in 4 ft. of water and retrieve a 10 lb brick from the bottom of the pool.
  • Sit or stand for extended periods of time.
  • Extended exposure to hot and humid environments.
  • Climb multiple flights of stairs.

Great Wolf Lodge is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a safe and inclusive work environment for all employees and guests.


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