Assistant Manager

2 weeks ago


Billings, Montana, United States Five Guys Burgers and Fries Full time

At Five Guys Burgers and Fries, we're looking for a skilled Shift Leader to join our team. This role is perfect for individuals who are passionate about delivering exceptional customer service and leading a high-performing team.

As a Shift Leader, you will be responsible for overseeing the day-to-day activities of our team members, ensuring that every customer receives the best possible experience. You will be expected to implement standard operational procedures, manage inventory, and maintain a clean and safe working environment.

Responsibilities:

  • Monitor and observe the daily activities of team members, providing feedback and coaching as needed
  • Coordinate with management to ensure seamless execution of opening, daily, and closing procedures
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Manage inventory, supplies, and equipment to ensure optimal levels and minimize waste
  • Train and develop team members to achieve their full potential
  • Address customer complaints in a professional and courteous manner
  • Ensure compliance with food safety and sanitation procedures
  • Identify and report any safety concerns to management

Requirements:

  • 2+ years of experience in a fast-paced restaurant environment
  • Proven track record of delivering exceptional customer service
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Basic math skills and accuracy with cash handling

What We Offer:

  • Competitive hourly wage
  • Free meals
  • Flexible scheduling
  • Opportunities for advancement
  • A fun and fast-paced work environment

We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply for this exciting opportunity.



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