Airport Customer Service Agent

3 weeks ago


Salt Lake, Utah, United States Hertz Full time
Rental Car Service Representative Job

We are seeking a dedicated and customer-focused individual to join our team as a Rental Car Service Representative. As a key member of our team, you will be responsible for providing excellent customer service, resolving customer issues, and ensuring that all corporate policies and procedures are administered and followed by all staff.

Key Responsibilities:

  • Provide exceptional customer service and resolve customer complaints in a timely manner
  • Analyze NPS results to determine cause and execute on plans to improve guest satisfaction
  • Communicate and assist employees to understand customer needs, providing guidance, feedback, and individual coaching when needed
  • Ensure all corporate policies and procedures are administered and followed by all staff

Requirements:

  • 3+ years of demonstrated experience in customer service, with experience in operations and sales
  • Rental car experience a plus
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Excellent relationship building and leadership skills
  • Excellent problem-solving and decision-making skills

Salary: $17.00/hr (base salary), with opportunities for additional incentives and bonuses

About Hertz:

Hertz operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in over 9,700 locations globally, serving customers across various regions.


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