Assistant Manager
2 weeks ago
Position Overview:
As an Assistant Manager at Choctaw Resort Development Enterprise, you will oversee the daily operations of our vibrant sports bar and grill, ensuring exceptional customer service and satisfaction while upholding quality and profitability standards.
Key Responsibilities:
In this role, you will be responsible for:
- Scheduling and delegating tasks to staff members to ensure efficient operations.
- Maintaining smooth front-of-house operations to enhance customer experiences.
- Participating in the hiring, training, and evaluation of restaurant personnel.
- Enforcing company policies and performance standards to meet organizational expectations.
- Monitoring staff performance and providing constructive feedback to management.
- Overseeing service operations during your shift, guiding associates in their duties.
- Addressing and resolving customer complaints effectively.
- Coordinating activities among service staff to deliver prompt and courteous service.
- Ensuring compliance with health, safety, and liquor regulations.
- Communicating any operational issues to management promptly.
- Leading by example to foster a positive work environment.
- Maintaining regular attendance and punctuality.
Supervisory Duties:
You will directly supervise the daily activities of front-of-house staff during your assigned shifts, carrying out responsibilities in accordance with company policies and applicable laws. This includes interviewing, hiring, training, and managing staff performance.
Qualifications:
To be successful in this position, candidates should meet the following requirements:
- Must be at least 21 years of age.
- High School diploma or GED is required.
- A minimum of five years of experience in a fast-paced food and beverage environment, with at least two years in a supervisory role.
- Serv-Safe certification or the ability to obtain it within 180 days.
- C.A.R.E. (Controlling Alcohol Risks Effectively) certification is required prior to employment.
Skills:
Candidates should possess strong communication skills, the ability to interpret instructions, and a solid understanding of basic mathematical concepts. Additionally, candidates should demonstrate problem-solving abilities and the capacity to manage multiple tasks effectively.
Physical Requirements:
This position requires moderate physical activity, including the ability to lift up to fifty pounds and remain on your feet for the majority of the shift. Bending, stooping, and stretching are also necessary during your duties.
Work Environment:
The work environment is dynamic, with varying noise levels and potential exposure to tobacco smoke. Flexibility in scheduling is essential to meet the operational needs of the establishment.
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