IT Service Desk Technician
3 weeks ago
The Help Desk Technician will perform the following essential duties and responsibilities:
- Serve as the first point of contact for customers seeking technical assistance
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Respond to help desk tickets submitted by customers seeking help
- Direct unresolved issues to the next level of support personnel
- Query customers to determine the nature of problems and walk them through the problem-solving process
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Install, modify, and repair computer hardware, peripherals, and software as needed
- Act as liaison between customer and external hardware service providers (on-site repairs, managed print services) as needed
- Follow up with customers to ensure issues have been resolved
- Gather feedback from customers about computer usage
- Document procedures as needed
We offer a competitive salary range of $26-$30 per hour, commensurate with experience.
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IT Service Desk Technician
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Help Desk Support Specialist
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