IT Service Desk Technician

3 weeks ago


Santa Fe Springs, California, United States JANUS et Cie Full time
Essential Duties and Responsibilities

The Help Desk Technician will perform the following essential duties and responsibilities:

  • Serve as the first point of contact for customers seeking technical assistance
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Respond to help desk tickets submitted by customers seeking help
  • Direct unresolved issues to the next level of support personnel
  • Query customers to determine the nature of problems and walk them through the problem-solving process
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Install, modify, and repair computer hardware, peripherals, and software as needed
  • Act as liaison between customer and external hardware service providers (on-site repairs, managed print services) as needed
  • Follow up with customers to ensure issues have been resolved
  • Gather feedback from customers about computer usage
  • Document procedures as needed

We offer a competitive salary range of $26-$30 per hour, commensurate with experience.



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