Senior Manager, Fraud Operations and Customer Experience Specialist

1 week ago


Covington, Kentucky, United States Fidelity Investments Full time
The Role

We are seeking a highly skilled and experienced Senior Manager to join our Financial Intelligence Unit (FIU) as a Fraud Operations and Customer Experience Specialist. In this role, you will be responsible for responding to fraud events, investigating root causes, and presenting findings and recommendations to senior management.

You will work closely with the FIU team to identify and mitigate potential fraud risks, and will be responsible for communicating with customers and business partners to ensure their understanding of the total potential fraud risk and what actions can be taken to reduce or mitigate those risks.

The Value You Deliver
  • Develop and maintain strong working relationships with business units and stakeholders
  • Communicate effectively with diverse audiences to convey complex information
  • Provide expert advice to senior management on noteworthy fraud incidents
  • Ensure compliance with regulatory requirements and industry standards
The Expertise and Skills You Bring
  • Proven experience in researching financial transactions and customer activities
  • Strong project management skills and ability to lead multiple projects simultaneously
  • Excellent written and verbal communication skills, with the ability to communicate complex information clearly
  • Ability to build and maintain relationships with key collaborators and business partners
  • Strategic thinking and problem-solving skills
The Team

The Financial Intelligence Unit is responsible for preventing, detecting, responding, and investigating fraud incidents across the entire Fidelity enterprise. As a member of our team, you will be part of a dynamic and collaborative environment that values innovation and excellence.

Certifications: Series 07 - FINRA

Category: Risk

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.



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