Small Business Client Service Manager

4 weeks ago


Houston, Texas, United States Gallagher Full time
Introduction:

Gallagher's global brokerage team is seeking a talented Client Service Manager to join our growing small business team. As a key member of our team, you will be responsible for delivering exceptional client service, building strong relationships, and driving business growth.

We are looking for individuals who are passionate about problem-solving, risk management, and client success. If you have a strong background in client service and a desire to make a meaningful impact, we encourage you to apply.

Key Responsibilities:
  • Take a leadership role in the renewal process to ensure the best possible solutions are delivered to clients in a high quality and timely manner.
  • Secure existing business and drive the sale of additional services and lines of coverage.
  • Nurture relationships with your buyer in the client organization as well as with day-to-day client representatives.
  • Mentor Client Service team members through continuous learning, transparent feedback, and strong talent development.
  • Conduct periodic audits to ensure compliance standards and service levels are met.
  • Maintain accurate client and policy data and documents within the Gallagher system.
  • Use Gallagher's technology to improve productivity and quality.
Requirements:
  • Bachelor's degree with minimum 1+ years client service and/or claims management experience OR- High School degree/GED with a minimum of 3+ years client service and/or claims management experience
  • Property and Casualty Insurance License
  • Proficiency in Microsoft Office
About Gallagher:

Gallagher is a global insurance brokerage firm that is committed to delivering exceptional client service and driving business growth. We believe in the importance of diversity, equity, and inclusion and strive to create a workplace that is inclusive and respectful of all employees.

We offer a wide range of benefits, including medical/dental/vision plans, life and accident insurance, 401(K) and Roth options, tax-advantaged accounts, educational expense reimbursement, paid parental leave, and more.

We are an equal opportunity employer and welcome applications from diverse candidates.



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